4/18/2014 2 Comments
How Hot Is Hot?
The hot water fanatics are at it again. Because everyone is after dustmites and because some new fibers will tolerate higher temperatures, it is believed that cleaning with very hot water is advantageous. There is some merit to the argument, but how hot is hot?
Indianapolis Power and Light Company did a study about the effects of hot water on human skin. A pediatrics association in a local emergency room said that water with a temperature of 140F causes third burns on adult skin in only six seconds. A child's skin is far more sensitive. The element of high pressure added to extremely high temperature compounds the problem. A broken water hose in a home or office could be catastrophic. Water pressure in the cleaning industry is touted from 400 to 2,600 psi (pounds per square inch). The hot water crowd is talking 220F to 240F (live steam). Our truck-mounted system has the capability of heating water to 190F, however, our automatic water temperature control valve is preset in the factory at 150F. The water pressure is 120 psi which is very safe and effective. A restaurant association says that water at 140F is safe for sanitary dish washing. Bugs die at an even lower temperature.
So, how hot is hot? Hot enough to clean, but safe enough for humans.......and safe enough to prevent accidents.
The very nature of the service industry means that our lives are often interrupted by the needs of others. Customers need kindness and understanding especially if they have an emergency situation. Instead of feeling resentment from being bothered, learn to deal with the wants and needs of customers and treat them as opportunities. Some of us have trouble recognizing the fact that service means to take on the role of a servant.
Our day may open with harsh new problems or a daunting work schedule. A happy disposition may take a bit of effort because this kind of day does not invite a cherry mood. We need to do a better job of seeming cherry even when we don't feel that way. It has been said you should "fake it until you make it." Many times when you go through the motions of happiness, the reality of happiness clicks in not long after.
Look happy. Act happy. Be happy. Perform happy. All this should be completed with enthusiasm. The results will be rewarding.
4/1/2014 1 Comment
Fundamentals and Convictions
I wanted to share with you my fundamentals of my character and the convictions I hold both professionally and personally:
1. Respect my profession, my reputation and myself.
2. Be honest and fair with my customers and my employees.
3. Act as a custodian of the cleaning industry's good name.
4. Be a person whose word carries weight with my fellow cleaners.
5. Be a booster not a knocker, a pusher not a kicker, a motor not a clog.
6. Base my expectations of reward on a solid foundation of service rendered.
7. Be willing to pay the price in honest effort.
8. Look upon my work as an opportunity not as a drudgery to be reluctantly endured.
9. Remember that success lies in my abilities, ambition, courage and determination.
10. Expect difficulties and force my way through them.
11. Convert hard experience into capital for future struggles.
12. Believe in my profession heart and soul.
13. Carry an air of optimism into the presence of possible customers.
14. Make every hour bring dividends in fees, knowledge, or healthful recreation.
15. Learn to save money as well as earn it.
16. Cut out expensive amusements until I can afford them.
17. Get a grip on the joys of life, play the game with honor, fight against my own weaknesses and endeavor to grow as an individual every single day.